Cancellation & Refund Policy

Rescheduling or Cancelling Your Session

It may be possible for you to reschedule your session, depending on the amount of notice you provide:

Within 24 hours of making your booking

  • Reschedule free of charge

  • Cancel with a full refund / no cancellation fee

More than 14 days notice prior to session date

  • Reschedule free of charge

  • Cancel with 75% refund / 25% cancellation fee

Between 7 & 14 days notice prior to session date

  • Reschedule free of charge

  • Cancel with 50% refund / 50% cancellation fee

Less than 7 days notice prior to session date (or during)

  • You cannot reschedule.

  • No refunds / 100% cancellation fee. You may want to find a replacement group to take your place.

Weather Conditions

Except during very severe weather events, or predicted steady rain, we endeavour to run our sessions regardless of the weather forecast. Please dress adequately to be comfortable in all weather conditions.

Other Possible Scenarios

Though unlikely, if we have to cancel your course due to a staffing issue, logistical problem, natural disaster, pandemic, COVID-19, etc., you will be rescheduled to a new date free of charge. Refund requests in these circumstances will be assessed by Salta Horses and approved on a case-by-case basis.

Salta Horses may decline booking requests to any individual or group at the sole discretion of the manager.

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Wow, what an amazing experience.

It was a chance to get up close to something that was larger and much more powerful than me without feeling fear or anxiety. I was asked to do some simple activities that required me to enter into a contract with the horse.

Words like unconditional trust, setting aside any preconceived notions of how we communicate without words and faith in one’s own abilities come to mind when I think about that day.

I gained such a deep understanding of my own processes which were personal and unique.

- Ruby